Privacy Policy

1. Information We Collect

Information You Provide:

• Contact Forms: Name, email, phone, message
• Business Subscriptions: Business details, contact info, payment method (securely processed by Stripe)
• Business Promotions: Business details, contact information
• AI Chat: Chat messages, session IDs

Automatically Collected:

• IP address and browser information
• Pages visited and time spent
• Device type and operating system

2. How We Use Your Information

• Connect you with social service resources
• Process subscription payments and send invoices
• Respond to your inquiries
• Improve our Platform
• Provide AI chat assistance
• Comply with legal obligations

3. How We Share Information

We share information only with:

• Service Providers: Stripe (payments), OpenAI (AI chat), hosting providers
• Legal Requirements: When required by law or to protect rights
• With Your Consent: For purposes you approve

4. Your Privacy Rights

You have the right to:

• Access: Request a copy of your data
• Correct: Update inaccurate information
• Delete: Request deletion of your data
• Opt-Out: Unsubscribe from marketing emails

5. Data Security

We protect your information using:

• SSL/TLS encryption for data in transit
• Secure payment processing (Stripe PCI-DSS compliant)
• Limited access controls
• Regular security reviews

6. Data Retention

• Billing & subscription records: 7 years (tax/IRS requirement)
• Contact forms: 2 years
• Chat conversations: 1 year
• Analytics: 26 months

7. Cookies

We use cookies for:

• Essential Platform functionality
• Remembering your language preference
• Analytics to improve user experience

You can control cookies through your browser settings.

8. Children's Privacy

We do not knowingly collect information from children under 13. If we discover such collection, we will delete it promptly.

9. Contact Us

For privacy questions or to exercise your rights:

We will respond within 30 days.